FAQ

If you’re interested in obtaining a quote, you have several options based on the information you provided:

A – Online Quote Form: You can fill out a quote form on our company’s website where you input details about your itinerary, requirements, and any specific preferences.
B – Email: You can send an email to [email protected] with your itineraries. Include relevant information such as the date, time, and locations for pick-up and drop-off, as well as any specific requests or requirements you may have.
C – Phone Call: Alternatively, you can call us directly at 1-800-200-LIMO and ask to speak with a representative over the phone which will allow for direct communication and may help clarify any specific details.

When requesting a quote, it’s helpful to provide as much detail as possible to ensure an accurate estimate. This may include the date and time of service, the number of passengers, the type of event, and any additional services or preferences you may have. The company’s representative will use this information to provide you with a customized quote based on your specific needs.

Certainly! The process for booking a ride with us involves an online reservation form.
Here are the steps outlined:

A – Fill Out Reservation Form: Start by filling out the reservation form on our company’s website. This form requires you to input details such as your name, contact information, date and time of the ride, pick-up and drop-off locations, and any other relevant information.
B – View Price: After completing the reservation form, you should be able to view the price for the service. This transparency allows you to see the cost before finalizing the booking.
C – Book: Once you’ve reviewed the price and are satisfied with the details, you can proceed to book the ride. This will involve confirming the reservation and making any necessary payments online.
D – Instant Confirmation: After booking, you should receive an instant confirmation number. This number serves as confirmation that your reservation has been successfully processed.

It’s always a good idea to review the details of your reservation before finalizing the booking, ensuring that all the information is accurate. Additionally, keep the confirmation number for reference. If you have any questions or concerns during the booking process, you may also contact customer service at 1-800-200-LIMO for assistance.

Confirming your reservation appears to be a straightforward process based on the information you provided. Here’s a summary:

A- Online Booking: After booking online, you will receive an instant confirmation number.
This confirmation number serves as proof that your reservation has been successfully processed.
Make sure to keep this confirmation number handy for reference.
B- Phone Booking: If you book your ride over the phone, our representative will provide you with a confirmation number.
This confirmation number is given to you once all the necessary ride information has been collected during the phone call.
Like online bookings, retain the confirmation number for your records.

The payment options are diverse. Here’s a summary of the accepted payment methods:

A – All Major Credit Cards: You can pay for the service using any major credit cards. This includes Visa, MasterCard, American Express, and Discover.
B – Cash: If you prefer to pay in cash, it’s perfectly fine. Cash payments are to be paid at the beginning of a ride. A credit card will be needed to hold a reservation. With advance notice, you can choose to pay the balance by cash.
C – Direct Deposit: The mention of direct deposit indicates that electronic fund transfers directly into Paramount’s bank account. This is a convenient option for those who prefer electronic transactions.
D – Zelle: Zelle is a digital payments platform that allows you to send money directly to our bank accounts. If you have a Zelle account, this provides an additional electronic payment option.

Before making a payment, it’s advisable to confirm any specific details or instructions related to each payment method. Additionally, if you have any questions about the payment process, you may want to contact our customer service at 310-670-6964 for clarification.

Yes, having a credit card or a debit card is a requirement for booking a limo reservation. This is a common practice, especially for online bookings or to secure a reservation.

A – Credit Card: You can use a major credit card to book your reservation. The card information is required during the booking process, and the necessary charges will be processed accordingly.
B – Debit Card: Some services accept debit cards as well. In this case, the debit card functions similarly to a credit card for the purpose of securing and completing the reservation.

Having a credit or debit card on file helps the us in various ways, such as securing the reservation, covering potential fees or charges, and ensuring a smooth payment process. If you have specific questions about the payment process or if there are alternative payment arrangements, it’s recommended to contact our customer service directly for clarification.

Paramount limousine service provides multiple options for meeting passengers at the airport, depending on the preferences and needs of the customer. Here are the outlined options:

A – Curbside Pickup: The standard option is to meet passengers at the curbside of the airport. This is a convenient and commonly used method, especially for quick and easy access to the vehicle.
B – Inside Meet with a Sign: For an additional charge, Paramount Limousine can arrange to meet you inside the airport at the baggage area with a sign. This is a personalized service, and the sign may include your name or other identifying information to make the meeting point easily recognizable.
C – Separate Greeter Person: Paramount Limo offers the option to send a separate greeter person inside the airport with a sign. This is another personalized service, and the greeter person is there to assist you and guide you to the vehicle.
D – Charges for Additional Services: It’s mentioned that inside meets and separate greeter person come with additional charges. It’s essential to be aware of these charges and choose the option that aligns with your preferences and budget.
E – Stretched Limos, Sprinters, and Minibuses can pick up either curbside or meet inside with a separate greeter person.

Additionally, the flexibility to meet passengers curbside or offer a more personalized inside meet is different for various vehicle types, including stretched limousines, sprinter vans, minibuses, and charter buses. This flexibility caters to the different needs of passengers depending on their preferences and the type of vehicle booked

The passengers are different for each vehicle and is indeed dependent on various factors. To summarize:

A – Standard Stretch Limousine: Accommodates 6-10 passengers.
B – Super-stretch or Ultra-stretch Limousines: Larger limousines that can seat 20 or more passengers.

The key factors influencing seating capacity include the make, model, and length of the limousine. As mentioned, specific details can vary, so it’s advisable to check “Our fleet” for the exact seating capacity of the limousine you are interested in. This ensures that the chosen limousine can comfortably accommodate the number of passengers in your group.

Making a limo ride fun involves incorporating enjoyable activities and experiences during the journey. Here are six fun things you can do when riding in a limo:

A – See the Sights: Use the limo ride as an opportunity to explore and see the sights of the city or area you’re in. Consider creating a custom route that takes you to iconic landmarks, scenic spots, or places of interest.
B – Enjoy the Local Nightlife in Style: If your limo ride is part of a night out, enhance the experience by enjoying the local nightlife. Have the limo take you to trendy bars, clubs, or entertainment venues. Arriving in style adds an extra element of excitement.
C – Start Your Next Vacation Off Right: If you’re heading to the airport for a vacation, make the limo ride a part of the overall experience. Relax and get into the vacation mood by enjoying some pre-trip excitement with your travel companions.
D – Celebrate Your Birthday or a Special Occasion: Limos are often associated with celebrations. Use the ride as an opportunity to celebrate a birthday, anniversary, or other special occasions. Bring along decorations, play celebratory music, and enjoy the luxurious atmosphere.
E – Treat Your Wedding Party to the Very Best: Limousines are a popular choice for wedding transportation. Make the ride memorable for your wedding party by toasting with champagne, playing wedding-themed games, or simply enjoying each other’s company in the elegant setting.
F – Experience Comfort and Luxury at Its Finest: Embrace the comfort and luxury of a limo ride. Relax in the plush seating, enjoy the amenities provided by the limo service (such as refreshments), and take advantage of the spacious and stylish interior.

Remember to communicate your preferences and plans with our customer service to ensure they can accommodate your ideas and make the ride as enjoyable as possible. Whether it’s a sightseeing tour, a night in the town, or a celebration, a limo ride offers a unique and luxurious way to enhance the experience.

We cover a wide range of areas in Southern California. Specifically, the service is available in the following counties:

1. Orange County
2. San Diego County
3. Los Angeles County
4. Santa Barbara
5. San Bernardino County
6. Riverside County
7. Ventura county

This extensive coverage allows our limo service to cater to clients across a broad geographic region, including major metropolitan areas and surrounding areas in Southern California. If you have specific locations or destinations in mind, it’s always a good idea to confirm with the our customer service whether we can accommodate your travel needs within your service area.

Is there a minimum hour requirement?Is there a minimum hour requirement?Is there a minimum hour requirement?Top of Form

Yes, our Limo service does have minimum hour requirements for reservations. Here are the details:

These minimum hour requirements are common in the limo service industry and help ensure that the service is economically viable for both the client and the service provider. When planning your limo reservation, be sure to consider these minimums and discuss any specific requirements or exceptions with the limo service.

1. Sedans: Standard luxury sedans like Cadillac and Lincoln for comfortable and private transportation.
2. Super Luxury Sedans: Higher-end sedans, including models like Rolls Royce, S Class Mercedes, and BMW 7 series.
3. Chrysler Limousines: Limousines based on the Chrysler model.
4. Lincoln Stretch Limousines: Limousines with an extended wheelbase, based on the Lincoln model.
5. SUV Stretch Limousines: Larger limousines based on SUV models.
6. Hummer Limo: Limousines based on the Hummer model.
7. Escalade Limousine: Limousines based on the Cadillac Escalade model.
8. Sprinter Shuttle Vans: Shuttle vans with a focus on comfort and style.
9. Sprinter Limousine: Limousines based on the Sprinter model.
10. Sprinter Executive: Executive-style transportation based on the Sprinter model.
11. Jet Style Sprinters: Sprinter vehicles designed with a jet-like interior.
12. Minibuses: Smaller buses suitable for group transportation.
13. Limo Buses: Larger buses with a focus on luxury and amenities.
14. Large Coach Buses: Spacious buses designed for larger groups.

1. Complimentary Drinks:
   • Sedan and SUV rides include complimentary water.
   • Limos come with water, ice, cups, and napkins.
2. Specialty Drinks:
   • Specialty drinks are available at an extra cost. This may include a variety of non-alcoholic or alcoholic beverages.
3. BYO (Bring Your Own):
   • Customers have the option to bring their own drinks inside the vehicles.
4. Age Restrictions for Alcoholic Drinks:
   • Alcoholic drinks can be brought if all members of the party are 21 years old or older.

The payment process depends on the type of payment method and account you have. Here’s a breakdown:

1. Corporate Accounts: Corporate clients will sign a contract and be billed on the charge account set up with the limousine service.
2. Credit Card Paying Clients:
   • A minimum deposit fee of 20% will be charged to your credit card at the time of booking.
   • An authorization on the remaining balance will be obtained 24 to 72 hours before your pick-up date.
   • The final bill will be settled within 24 hours after the service has commenced.
3. Cash Paying Clients:
   • A minimum deposit fee of 20% will be charged to your credit card at the time of booking.
   • An authorization for the remaining balance will be processed.
   • At the time of pick-up, you can pay the driver the remaining balance in cash.
   • There will be no further charges for the remaining balance on your credit card after the cash payment.

It’s important to note these specific payment procedures, especially the timing of the deposit, authorization, and settlement of the final bill. If you have any questions or need further clarification, it’s advisable to contact our customer service team directly. Understanding the payment process in advance helps ensure a smooth and transparent transaction.

1. In-House Training Program: Chauffeurs undergo training through an in-house program, ensuring they are equipped with the necessary skills and knowledge for their role.
2. Reference Check on Driving Record: A complete reference check is conducted on the driving record of each chauffeur to verify that there are no violations, arrests, or convictions.
3. Work Ethic and Professionalism: A reference check is performed on work ethic, attitude, and professionalism to ensure that chauffeurs exhibit the desired qualities.
4. Licensing Compliance: Chauffeurs are required to have proper licensing in accordance with the California Public Utilities Commission (CAPUC) and the Department of Motor Vehicles (DMV).
5. DMV Monitoring: The DMV monitors chauffeurs through a pull notice program, providing immediate notification if there is any activity on a chauffeur’s driving record.
6. Random Drug Screening: Chauffeurs are subject to random drug screening, contributing to a safe and professional working environment.
7. Ongoing Training and Motivational Programs: There is an ongoing training program in place to continually enhance the skills of chauffeurs, and motivational programs are implemented to maintain a high level of service.

Paramountlimo.com provides a range of amenities in our limousines, although the specific features may vary depending on the type of vehicle. Here are the amenities you may receive:

1. Bluetooth Capability: Most vehicles have Bluetooth capability for wireless connectivity.
2. Apple TV: Some of our Sprinter Limousines are equipped with Apple TV, providing entertainment options.
3. Upgraded Sound System: The vehicles come with an upgraded sound system for an enhanced audio experience.
4. Tables: Tables are included, providing a convenient surface for various purposes.
5. Charging Stations: Charging stations are available for electronic devices, allowing passengers to keep their devices powered.
6. Floor Lighting: A few of our Limousines feature floor lighting to create a stylish and ambient atmosphere.
7. Glass Partition: In some of our limos, a glass partition is included, offering separation between the driver and passengers.
8. Intercom: Intercom systems allow communication between the driver and passengers.
9. Fiber Optic Lighting: Fiber optic lighting enhances the interior lighting for a visually appealing experience.
10. Icebox: Our limos come with an icebox for keeping beverages cool during the ride.
11. Tinted Windows: Tinted windows offer privacy and sun protection.

These amenities contribute to a comfortable and enjoyable limousine experience for passengers. If you have specific preferences or requirements, it’s advisable to check the details of each vehicle on our company’s website under the “More details” tab to ensure the amenities meet your expectations for your journey.

Yes, you are responsible for covering additional fees such as parking or any other incidental costs or services. It’s a common practice in the limousine service industry for customers to be responsible for expenses beyond the base service fee. These additional fees may include parking fees incurred during the service or any other incidental costs.
If you have specific questions about the types of fees that may apply or if you want clarification on any potential additional costs, it’s advisable to contact our customer service team directly. They can provide you with detailed information about the fee structure and any potential charges associated with your specific service. This helps ensure transparency and helps you plan accordingly for your limousine experience.

Here are the information that outlines the rates and policies of Paramount limousine service. Here’s a summary:

1. Hourly Rates and Policies:
   • Hourly rates may vary on certain days of the week, during special events, busy days, holidays, and peak periods.
   • Some restrictions may apply.
   • Prices are subject to change at any time.
2. Rates for Other Destinations: Customers are advised to call for rates for destinations outside of the service area.
3. Airport Pickups: Airport curbside pickups incur an additional $10 charge.
4. Extended Trip Times: For trips to Santa Barbara, Palm Springs, Big Bear, and San Diego, an additional 2 to 3 hours each way is recommended.
5. Minimum Hour Requirements:
   • A 3-hour minimum is applicable Sunday through Friday.
   • A 4-hour minimum is applicable on Saturdays.
   • Higher hourly minimums may be required on some special events days or during the holiday season.
6. Additional Fees:
   • Tolls, parking, and gratuity are not included in the rates.
   • Outside of a 50-mile radius from LAX, travel fees (for the time when the driver is driving alone towards a pick-up) may be applicable in some areas depending on the reservation request.

Customers are encouraged to refer to the Paramount limo website for detailed rates and policies. It’s important to be aware of these details to ensure accurate planning and to avoid any surprises with regards to fees and minimum hour requirements

Yes, it is possible to request a specific driver with Paramount limousine service. According to the information provided, you can make a request for a particular driver, and the company will make every effort to fulfill that request. However, it’s important to note that we cannot offer a guarantee. The availability of a specific driver may depend on factors such as scheduling, driver availability, and other operational considerations.

If having a particular driver is important to you, it’s recommended to make your request in advance and communicate it to the customer service team. They will transfer your request to dispatch and will then work to accommodate your request to the best of their ability. Keep in mind that flexibility may be needed depending on various factors that can affect driver availability.

Here are some of the key terms and conditions associated with our limousine service. Here’s a summary:

1. Payment: All money is to be collected at the beginning of the service before departing.
2. Overtime:
   • Overtime must be paid for or reserved prior to the service request being provided.
   • Limousines are booked for specific times and must be returned on time for maintenance, cleaning, and preparation for the next client.
   • Notify the office of overtime availability, and it will be fulfilled if possible. Overtime without prior booking cannot be guaranteed.
   • Overtime will be billed at the prevailing rate, in 1-hour increments.
3. Liability and Damages:
   • The client waives any and all claims of liability, loss, injury, damage, or theft.
   • Hanging out of the sunroof is not permitted and may lead to immediate termination of the run with no refunds.
   • The client accepts full liability for themselves, their guests, and/or affiliations.
   • The client is responsible for any and all damage to the vehicle, with specific charges outlined for various types of damages.
4. Responsibility for Damages:
   • Damages will be charged at specified rates for different types of incidents (e.g., vomiting, cigarette burns, gum/glitter on the carpet, broken/missing glass).
5. Unforeseen Circumstances: The limousine service cannot be held responsible for traffic conditions, flight delays, mechanical difficulties, or any other unforeseen circumstances.
6. Reference to Policies: Clients are advised to refer to the company’s policies for more detailed terms and conditions.

Understanding and adhering to these terms and conditions is important to ensure a smooth and mutually satisfactory experience with Paramount limousine service. If there are any specific questions or concerns, it’s recommended to review the detailed policies or contact our customer service team directly for clarification.

The reservation cancellation policy for Paramountlimo.com is outlined as follows:

1. Non-Refundable Deposits: At the time of booking, all deposits are non-refundable.
2. Cancellation Notice: If you cancel prior to 72 hours before your service date, the deposit can be used as credit with the company for up to 1 year.
3. Late Cancellation Fee: If you cancel within 72 hours of your service date, the total amount of your bill will be charged as a cancellation fee.
4. Charge Authorization: The client authorizes Paramountlimo.com to charge the credit card on file at the time of booking.
5. No Refund for Cancellations: If the reservation is canceled for any reason prior to or during the ride, no refund will be issued.
6. Early Ride Termination: If the ride ends early, no refund will be provided, as the complete fee amount is deemed earned upon payment.

It’s essential for clients to be aware of and understand the cancellation policy, as outlined by Paramountlimo.com. Refunds are not issued for cancellations, and the cancellation fee may apply based on the timing of the cancellation. Clients are encouraged to refer to the company’s policies for more detailed terms and conditions regarding reservations and cancellations.

No, smoking is not permitted in the limousines or any of the vehicles within the Paramountlimo.com fleet. The company maintains a strict non-smoking policy for all their vehicles. If a client chooses to smoke during a charter, chauffeurs are instructed to find a safe area where the client(s) can exit the vehicle and smoke outside.

It’s important for clients to adhere to the non-smoking policy to ensure the comfort and well-being of all passengers and maintain the cleanliness of the vehicles. For further details and terms and conditions, clients are encouraged to refer to the company’s policies.

The policy outlined by Paramountlimo.com regarding charges for stops varies based on the type of reservation:

1. As Directed or Hourly Reservation: If you reserve the limousine as “As Directed” or “Hourly,” you typically won’t have to pay for stops during the designated time.
2. Flat Rates (Sedan to the Airport, etc.):
   • For flat rate reservations, such as Sedan to the Airport, there is a minimum $15.00 charge for immediate or on-the-way stops within a 5-mile radius.
   • There is a $20.00 charge for stops within a 7-mile radius.
   • In some cases, to simplify the billing process, the flat rate may convert to an hourly rate for such stops.

It’s important to be aware of the specific terms and conditions associated with your type of reservation, and the charges for stops may vary depending on the circumstances and distance. If you have any questions or need clarification, it’s recommended to refer to our company’s policies or contact our customer service team directly for more details.

Yes, according to the information provided, you can make a special request with Paramountlimo.com. If you have specific requests or preferences for your limousine service, it’s advisable to communicate those requests in advance. We will do our best to fulfill your special request; however, we cannot offer a guarantee.

Making special requests with advance notice allows the limousine service to make necessary arrangements and accommodation to meet your specific needs. Whether it’s a particular type of vehicle, specific amenities, or other personalized details, communicating your special requests in advance enhances the likelihood of them being fulfilled to the best of our ability.

Yes, in California, the law mandates that all passengers, including those in limousines, SUVs, party buses, and taxis, must wear seatbelts.
Seatbelt use is compulsory for all occupants of motor vehicles, regardless of the vehicle type or seating position. This requirement applies to both front and back seats.

Failure to wear a seatbelt can result in fines and penalties. It’s crucial to prioritize safety by wearing seatbelts whenever you are traveling in a chauffeured vehicle, not only to comply with the law but also to enhance the overall safety of the journey.

Paramount Limousine offers one-way rides in sedans and SUVs. However, for larger vehicles such as stretch limousines, sprinter vans, mini coaches, charter buses, and party buses, they typically operate on an hourly basis with a 4 or 5-hour minimum.

It’s mentioned that special transfer rates for trips beginning or ending at an airport are available. For more information on these rates or for any specific inquiries, it is recommended to contact Paramount Limousine directly by calling at 310-670-6964. This allows you to get detailed and accurate information based on your specific needs and preferences.

Yes, a Limousine or a Sprinter can pick you up at LAX (Los Angeles International Airport). However, there are some specific details to consider:

1. Meeting Location: The Limousine and Sprinter driver cannot meet you at the baggage claim at LAX due to the lack of parking for larger vehicles at the airport.
2. Additional Services: If you need a meet and greet service or a planeside pick-up (for domestic flights only), Paramount Limousine can offer a greeter service for an additional cost.

It’s important to communicate your specific requirements and preferences with Paramount Limousine when arranging your pickup from LAX. This ensures that the limousine service can provide the level of service you desire and make any necessary arrangements for a smooth and convenient experience.

If your flight is delayed, Paramount Limousine has a system in place to track flights independently. This includes coordination between the booking system, drivers, and dispatchers. This proactive approach allows us to stay informed about changes in your flight schedule, whether it’s early, late, or on time.

By tracking flights independently, Paramount limousine service aims to be well-prepared for any changes in your arrival time. This helps ensure that your transportation arrangements are adjusted accordingly, and the chauffeur can be there to pick you up at the updated arrival time.

In a Paramount limousine, anyone in the back seat of a limousine must comply with California law. In a Paramount limousine, anyone in the back seat of a limousine must comply with California law. Children that are 45 lbs. or less must have a child seat, or a booster seat.

If you have specific concerns or requirements regarding child seats or booster seats, it’s advisable to communicate with Paramount Limousine in advance. We may be able to provide the necessary seating arrangements or guide you on the best way to ensure compliance with the relevant regulations.

At airports, the chauffeurs from Paramount Limousine typically greet passengers inside the airport, specifically at the exit after baggage claim. They will be holding a personalized pickup name board to make identification easier for the passengers.

For other transportation hubs like cruise ports, bus terminals, and other public transportation stations, Paramount Limousine will wait in the nearest designated passenger pickup area. In these cases, the chauffeur will be holding a pickup name board and will be waiting for you outside of the vehicle.

This approach ensures a smooth and efficient pickup process, and the personalized name board makes it easy for passengers to locate their chauffeur. If you have specific questions or need additional information about your pickup location, it’s recommended to contact Paramount Limousine directly for assistance.

To find out the luggage capacity of the vehicles offered by Paramount Limousine, you can follow these steps:

1. Booking Information: When booking a vehicle, look for the maximum luggage capacity information. This is often displayed next to a suitcase symbol or in the vehicle details during the booking process.
2. Online Fleet Presentation: Visit Paramountlimo.com and navigate to the fleet presentation section. Here, you can find details about each vehicle class, including maximum luggage capacity and the number of people the vehicle can accommodate.
3. Vehicle Specifications: The maximum luggage capacity and passenger capacity for each vehicle class are usually specified. This information helps you determine if the vehicle meets your specific needs.
4. Upgrade Options: If the passenger/luggage count exceeds the limits of a particular vehicle class, you may need to consider upgrading to a larger vehicle type or reserving an additional vehicle. Keep in mind that this may result in extra charges.
5. General Guidelines: It’s a general practice that vehicle luggage space is designed to accommodate approximately one medium-sized piece of luggage per customer. Understanding these guidelines can help you plan accordingly.

If you have specific questions or need assistance in determining the best vehicle for your needs, it’s advisable to reach out to Paramount Limousine directly. They can provide detailed information and guide you in selecting the most suitable vehicle based on your passenger and luggage requirements.

Yes, small pets are allowed inside the vehicles of Paramount Limousine. However, there are specific conditions:

1. Pet Containment: Pets must be contained in a carrier or carried on the owner’s lap.
2. Pet Carrier Charge: There may be a charge associated with bringing a pet carrier, and it is subject to additional fees.
3. Advance Notice: It’s recommended to mention that you have a pet when making your reservation. This allows our staff to make necessary arrangements and inform you of any specific guidelines or charges related to bringing pets.

By adhering to these guidelines and informing Paramount limousine service in advance, you can ensure a smooth and accommodating experience for both you and your pet during the journey.

To contact your chauffeur with Paramount Limousine, you have the following options:

1. Receive Contact Information: The chauffeur’s name and mobile telephone number are sent to you one hour prior to your pickup. You will receive this information via email and text.
2. Direct Contact: You can contact the chauffeur directly using the provided mobile telephone number.
3. Contact Customer Care Team: Paramount Limousine encourages you to contact their office at 310-670-6964 or 1-800-200-5466. The Customer Care Team will assist you instantly if you need any support or have questions.

Utilizing the provided contact information or reaching out to the Customer Care Team allows for effective communication and assistance during your trip. If you have any concerns or need help, contacting the office is a convenient and reliable option.

If you don’t see your chauffeur for the meet-and-greet service, Paramount Limousine provides the following guidance:

1. Contact Office: Simply contact the Paramount Limousine office at 310-670-6964.
2. Customer Care Team Assistance: The Customer Care Team is on duty 24/7 and is aware of the vehicle’s location. They are available to assist you promptly.

By reaching out to the office and the Customer Care Team, you can quickly address any concerns or issues related to the meet-and-greet service. Paramount Limousine provides assistance and ensuring a smooth experience for their clients.

To make changes to your existing booking with Paramount Limousine, you can follow these steps:

1. Contact the Office: Call the Paramount Limousine office at 310-670-6964 or 1-800-200-5466.
2. Email: Alternatively, you can email your changes to [email protected].
3. Notification of Changes: Any modifications, additional stops, or services that differ from the originally booked service may result in additional charges.
4. Communication with Customer Care Team: Paramount Limousine emphasizes that any modifications, additional stops, or services different from the originally booked service should be discussed or arranged only with their Customer Care Team, not with the assigned chauffeur.
5. Notification Responsibility: If you amend the originally booked service without notifying the office, Paramount Limousine shall not be responsible and cannot be held liable for any inconvenience or additional expenses you may incur.
6. Payment for Additional Service Costs: After the service, Paramount Limousine will send you a payment link for additional service costs or an updated invoice with the new service information.

It’s essential to communicate changes in advance and follow the specified procedures to ensure a smooth and accurate adjustment to your booking.

To add extra stops to your one-way transfer booking with Paramount Limousine, you can follow these steps:

1. Quote Request: When placing a quote request, check the “Need a stop” box to indicate that you require additional stops.
2. Special Request Field: Alternatively, you can enter the details of the extra stops in the “Special request” or “Additional service information” field during the booking process.
3. Email Request: You can also email Paramount Limousine directly to request additional stops.
4. Hourly Service Recommendation: If you anticipate making multiple or lengthy stops, Paramount Limousine highly recommends booking an hourly service to guarantee the availability of the chauffeur. With hourly service, you can make as many stops as needed during the specified time.

By communicating your additional stop requests in advance through any of these methods, you can ensure that Paramount Limousine is aware of your specific needs and can make the necessary arrangements for your journey.

If you have more luggage than the luggage allowance specified for the vehicle you booked with Paramount Limousine, it’s important to consider the following:

1. Book a Larger Vehicle or Additional Vehicles: Ensure that you book a vehicle large enough to accommodate all your belongings without exceeding the maximum luggage capacity. If necessary, you may need to book multiple vehicles to accommodate the excess luggage.
2. Safety and Maximum Luggage Allowance: The maximum luggage allowance shown for each vehicle is based on safety considerations. Paramount Limousine strongly advises against exceeding this limit for safety reasons.
3. Chauffeur’s Right to Refuse Service: Chauffeurs retain the right to refuse service based on the amount of additional luggage. Excess luggage may also result in additional charges.
4. Contact Paramount Limousine: If you are not familiar with the maximum luggage allowance for the specific vehicle you booked, it is recommended to contact Paramount Limousine directly. They can provide guidance and assistance based on your specific requirements.

By being mindful of the luggage allowance, booking the appropriate vehicle, and communicating with Paramount Limousine in advance, you can help ensure a smooth and comfortable transportation experience.

No, you are not charged for additional waiting time if your chauffeur arrives earlier than the scheduled pickup time. Paramount Limousine’s complimentary waiting time begins at your scheduled pickup time, regardless of when the chauffeur arrives. This approach ensures that you have sufficient time to gather your belongings and meet your chauffeur without incurring extra charges.

Additionally, by providing your flight, train number, or ship’s name when booking, your chauffeur can track your arrival time. This allows them to adjust the pickup time in case of any delays or early arrivals, ensuring a seamless and timely service.

The price model from Paramount Limousine is per ride and per vehicle. The fixed rate covers the entire ride for the specific vehicle, specific times, and additional charges for overtime, if applicable, are calculated by the hour. The hourly rate is based on the type of vehicle selected.

This pricing structure includes all taxes, gratuities, and fees, offering customers a transparent and comprehensive understanding of the total cost of the service. Importantly, the number of passengers does not impact the price, streamlining the booking process and providing clarity for customers regarding the overall expense of the ride.